User Management
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      Revoke Access to Gatekeeper

      This article covers how to prevent users from logging in to their Gatekeeper account.

      For background on user management, see Managing Users Overview.

      Revoking a user's access will prevent them from logging into their account without having to delete their profile. To do this:

      1. From the navigation menu, expand the Settings option then click Users.
      2. Expand the 3 dots on the relevant row, then select Edit.
        edit user
      3. Select the Revoke Access to Gatekeeper checkbox.
      4. Click Save.

       

      Note:  Any Users who are Help Desk Users also need to have their Help Desk messages re-assigned prior to revoking access.