404 Error

Help, I’m getting a 404 Error!

When encountering a 404-error, which indicates that the requested web page or resource could not be found, you can follow these general troubleshooting steps to help resolve the issue:

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I am a:

Internal User (a member of the organisation who uses Gatekeeper)

Vendor/Supplier Portal User (a prospect/partner of the organisation who uses Gatekeeper)

Internal User Troubleshooting

1) If you experience a 404 error when clicking a link in an approval request, it could mean the approval was already done resulting in a dead link. Log into Gatekeeper to see if it is showing as Approved.

2) You can also try the following steps if you encounter a 404 error:

• Refresh the page: Sometimes, a 404 error can occur due to a momentary issue, for example poor/lost internet or wifi connection. Try refreshing the webpage by pressing the F5 key or clicking the refresh/reload button on your browser.
• Check the URL: Verify that the URL you entered is correct. It's possible that a typo or an incomplete URL could lead to a 404 error. Ensure that you have correctly typed the domain name and the path to the specific resource.
• Clear browser cache: Cached data in your browser can sometimes cause conflicts and lead to 404 errors. Clear your browser cache, cookies, and browsing history to eliminate any potential conflicts. Restart your browser and try accessing the page again.
• Switch browser: Use a different web browser to access the webpage. This can help determine if the issue is specific to the browser you're currently using. If the page loads successfully in another browser, it may indicate a problem with your original browser, extensions or its settings.

Vendor User Troubleshooting