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Bulk Import Risk Data

This article provides step-by-step instructions on adding risk data via bulk import.

Estimated Read Time: 5 Minutes


Sections in this article:



Overview

When adding risks to Gatekeeper, you can store both core data and custom data against each risk record. Rather than adding or updating risks one by one, bulk import allows you to manage this data at scale using a spreadsheet. Once your file has been uploaded, you can review and edit the data directly within the import screen, correcting errors, updating values, and removing rows without having to amend your file and restart the process.

risk bulk import

When updating existing risks, it's recommended to export your data first. This ensures each row includes its Gatekeeper ID, which is required to match records correctly rather than create duplicates.

Note: Although it's recommended to bulk import using the provided template or a Gatekeeper export, this is not mandatory. Gatekeeper will automatically suggest matches for your column headers on import, so any file with mappable headers can be used.

Bulk Import Risk Data

To add risks via bulk import: 

  1. From the navigation menu, click Risk Register.
  2. Click Add, then select Import Risk.
  3. Click Excel template or CSV template to download a blank version of the import template.
    bulk import risk (download template)
  4. Populate the file with the relevant data, ensuring all mandatory fields are completed. Refer to the Field Mapping Guide tab for detailed instructions and guidance specific to your tenant configuration.
    risk field mapping guide
  5. Return to Gatekeeper and drag and drop the file into the upload area, or click Select file to locate it on your device.
    Select file
  6. If you have uploaded a file with multiple sheets, select the checkbox for the relevant sheet, then click Continue. Files with only one sheet will skip this step automatically.
  7. Confirm the row in your spreadsheet that contains the column headers by selecting it, then click Continue.
  8. Gatekeeper will automatically suggest matches for your spreadsheet columns and values to the corresponding fields and values in your tenant. Review the suggested matches and update any using the dropdown lists as required, then click Confirm.
    match risk import columns
  9. Review the data before importing. Any errors will be highlighted. To amend the data:
    • Click Find Error to navigate to the affected cell, or use the toggle to view only rows with errors.
    • Hover over a highlighted cell to view an error message.
    • Correct errors in-line, or use Find and Replace to correct multiple errors at once.
    • To remove a row from the import, select the row and click Delete.
  10. Once all errors have been resolved and the data is ready, click Complete import.
  11. Click Import rows to finalise the import.
On completion, your risks will be visible within the Risk Register and against the relevant vendor record.

Bulk Update Risk Data

To edit existing risks via bulk import, it's recommended to export the current data from Gatekeeper first. This ensures each row includes the Gatekeeper ID, which is required to update existing records rather than create new ones.

  1. From the navigation menu, click Risk Register.
  2. Click Export, then select the appropriate option to download the existing data in CSV format. 
    export risks
  3. Amend the relevant rows in the exported file. Do not edit the Gatekeeper ID column, as this is used to match each row to its existing record.
  4. Return to the Risk Register in Gatekeeper.
  5. Click Add, then select Import Risk.
  6. Drag and drop the file into the upload area, or click Select file to locate it on your device.
    Select file
  7. If you have uploaded a file with multiple sheets, select the checkbox for the relevant sheet, then click Continue. Files with only one sheet will skip this step automatically.
  8. Confirm the row in your spreadsheet that contains the column headers by selecting it, then click Continue.
  9. Gatekeeper will automatically suggest matches for your spreadsheet columns and values to the corresponding fields and values in your tenant. Review the suggested matches and update any using the dropdown lists as required, then click Confirm.
    match risk import columns
  10. Review the data before importing. Any errors will be highlighted. To amend the data:
    • Click Find Error to navigate to the affected cell, or use the toggle to view only rows with errors.
    • Hover over a highlighted cell to view an error message.
    • Correct errors in-line, or use Find and Replace to correct multiple errors at once.
    • To remove a row from the import, select the row and click Delete.
  11. Once all errors have been resolved and the data is ready, click Complete import.
  12. Click Import rows to finalise the import.

FAQs

Why is my import file showing an invalid date error?

Check that single-digit days and months include a leading zero. Your tenant's date format (DD/MM/YYYY or MM/DD/YYYY) requires two digits for both, so a date like 5/6/2026 needs to be entered as 05/06/2026 to be recognised.

What file types are accepted for bulk import?

Gatekeeper accepts .xlsx and .csv files. .xls files are not supported; if your file is in the older Excel format, save it as .xlsx before importing.

Is there a limit to how many rows I can include in an import file?

Gatekeeper supports a maximum of 5,000 rows per import file. Files with more than 100 rows or 100 columns will run as a background job rather than processing immediately. Note that the larger the file, the longer this may take.

How can I fix an encoding error?

This error generally occurs when the uploaded file isn't in a UTF-8 format.

If you have access to Google Sheets
  1. Create a new Google Sheets document.
  2. Import your CSV file.
  3. Click File, then select Download As, and Comma-Separated Values to save the file to your device.

This downloads the file in UTF-8 encoding.

If you have access to Excel