Sections in this article:
- Introduction
- Access the Portal
- Register for the Portal
- Raise Requests in the Portal
- Manage Open Tickets
- FAQ
Introduction
The Customer Support Portal is a central hub for keeping track of your open support tickets. It provides quick access to ticket conersations and their current status.
Access the Portal
The link to the Portal can be found at the top of our Knowledge Base:
You can also access it directly from 🔗 https://knowledge.gatekeeperhq.com/customer-portal.
💡 If you are the Gatekeeper champion from your organisation, we recommend bookmarking this link.
Register for the Portal
When visiting the portal for the first time, before you sign in you'll need to click Register here.
You can then set a password, agree to the terms of service, and click Save Password to continue.
Finally, you'll need to verify your email to activate your portal account.
Raise Requests in the Portal
As well as managing existing tickets, you can raise new support requests directly in the Portal by clicking File a Support Ticket and completing a form.
Note: Alternatively, our Gatekeeper Assistant is available around the clock to help you find answers quickly. You'll be connected to a member of the support team if needed.
Manage Open Tickets
Your tickets are listed with key details such as the Status, Created Date, and Last Activity (i.e. communication or status update).
To dive deeper, click the ticket Subject Name to view or continue the conversation.
FAQs