Estimated Read Time: 3 MinutesSections in this article:
Knowledge Base
At Gatekeeper, we prioritise providing a stable, well-documented product to support your contract management needs. If you ever need guidance, our Knowledge Base is a valuable resource, regularly updated with how-to guides, release notes, and general information to help you find solutions quickly.
The Knowledge Base can be accessed in product by clicking Help Centre, then selecting Knowledge Base.
Note: You can search the Knowledge Base directly from within Gatekeeper by typing your requirement in the search box.
Raising a Support Request
If the Knowledge Base doesn't answer your questions, our support team is here to help. Our Gatekeeper Assistant is available around the clock to help you find answers quickly. You'll be connected to a member of the support team if needed.
You can raise a support request by contacting support here, or selecting Support Request from the Help Centre within Gatekeeper.
Ideas Forum
If you have a great idea about how we can improve Gatekeeper, the Ideas Forum allows you to express feedback, voice new suggestions, and vote on existing ideas. You can view trending product suggestions and sort by development status.
The Ideas Forum can be accessed by selecting Ideas Forum from the Help Centre within Gatekeeper.
To submit a new idea, click on one of the two forums depending on whether your feedback is based on the Core Gatekeeper application or our API Support / Integration partnerships.
Start typing in the main input box to tell us how we can improve Gatekeeper. Pre-existing suggestions with similar keywords will be displayed as you type to give visibility to similar ideas that are already under consideration.
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Posting, upvoting or adding comments to ideas will subscribe you to updates on that idea.
Gatekeeper Academy
The Gatekeeper Academy offers a range of interactive courses and webinars, giving you the opportunity to explore topics in depth, learn best practices, and build confidence in using Gatekeeper effectively. It’s a space designed for guided learning, where you can progress at your own pace.
This can be accessed in-product by clicking Help Centre, then selecting Gatekeeper Academy.