Gatekeeper Help Centre

This article provides a tour of helpful resources within Gatekeeper, all housed in our centralised Help Centre.

Discover:

• Knowledge Base
• Raising a Support Request
• Ideas Forum

Knowledge Base

Here at Gatekeeper, we are obsessive about providing a stable, well-documented product to support your day-to-day Contract Management needs, though sometimes you may need a nudge in the right direction, or you can't quite remember how to do something. This is where our Knowledge base shines! It is a wealth of information and is consistently updated as new features become available. The Knowledge Base contains all sorts of useful how-to's, commonly asked questions, and general information, so be sure to check it out to see if your problem can be solved.

The Knowledge Base can be accessed by clicking here or selecting Help Centre, then selecting Knowledge Base from your Gatekeeper Instance (located at the top of all pages within Gatekeeper's HelpCentre)

Raising a Support Request 

So you've searched through the knowledge base, and haven't found what you're looking for, but never fear! Our support team is here to help. We run a global team, so whether you're working late or want to get a head start by starting early, or anything in between, our community of enthusiastic product experts are on standby, ready to address any issues you have.

Our support request form will ask for all of the relevant information required. Remember to add as much detail as possible! The more we know, the better we can help you.

You can lodge a support request by clicking here or selecting Support Request from your Gatekeeper Instance (located at the top of all pages within Gatekeeper's Help Centre)

Alternatively, you can contact the support team by sending an email to tickets@gatekeeperhq.com 

Ideas Forum

Have a great idea about how we can improve Gatekeeper? The Ideas Forum is a gathering place to express feedback, voice new suggestions, and vote on existing ideas. You can view trending product suggestions and even sort by development status. 

The Ideas Forum can be accessed by selecting Ideas Forum from your Gatekeeper Instance (located at the top of all pages within Gatekeeper's Help Centre)

To submit a new idea, simply click on one of the two forums depending on whether your feedback is based on the Core Gatekeeper application or our API Support / Integration partnerships. 

Start typing in the main input box to tell us how we can improve Gatekeeper! Pre-existing suggestions with similar keywords will be displayed as you type to give visibility to similar ideas that are already under consideration.

Posting, Upvoting or Adding comments to ideas will subscribe you to updates on that idea.