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Revoke Access
Revoking a user's access prevents them from logging into their account, without having to archive their profile.
Note: Revoking access prevents the user from logging in, but their profile can still be selected when assigning owners. To remove them from these dropdowns, reassign their records and archive their profile.
To do this:
- From the navigation menu, expand the Settings option, then click Users.
- Expand the 3 dots on the relevant row, then select Edit.
- Select the Revoke Access to Gatekeeper checkbox.
- Click Save.
Note: Any users who are Help Desk Users also need to have their Help Desk messages re-assigned prior to revoking access.
Restore Access
- From the navigation menu, expand the Settings option, then click Users.
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Expand the status dropdown list and select All Users.
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Expand the 3 dots on the user account you want to restore access for, then click Edit.
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Select the Resend the invitation email checkbox, then click Save.