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Sections in this article:
Introduction
The Vendor Portal (also known as the Supplier Portal or Third Party Portal) is a vendor management solution that allows you to collaborate with your vendors in a secure and auditable online environment.
It acts as a digital front door for your vendor interactions - providing you with a centralised hub for your vendors to collaborate with you.
The Vendor Portal is hosted on a separate URL with options to apply your organisation's branding.
Vendor Portal Benefits
- Increased Efficiency - Improved vendor onboarding, compliance, and contract management processes help to reduce manual effort and speed up approvals.
- Improved Compliance - Automate compliance requirements by leveraging your vendors to update key data. This helps you maintain up-to-date records, reducing the risk of non-compliance and legal issues.
- Accurate Vendor Data - Centralise all vendor data in one platform, ensuring that information is consistent and up-to-date.
- Drive Optimum Value - Identify and eliminate inefficiencies in vendor management through vendor consolidation, leading to cost reductions and better financial control.
What Can Vendor Users Do?
In summary, vendor users can:
- View and complete workflow forms, providing data, documents and comments on your workflow assessments and review.
- Update their own User Profile details, such as name, email, and profile picture.
- Add in colleagues as new Vendor Portal users, inviting in any collaborators needed to assist with workflows.
- Participate in message threads, either those that they started or have been tagged in by internal Gatekeeper users.
- View details about their own organisation (i.e. vendor records) and agreements (i.e. contract records) you have stored in Gatekeeper. They can only view core data fields; any custom data will not be visible to them.
- View and complete Events.
Note: To ensure you have complete control of data in your vendor repository, vendor users cannot directly amend details of their vendor record. You can allow vendor users to request updates to their vendor record using our Vendor Portal Update Request Form workflow.
Additional Resources
To learn more about the Vendor Portal, refer to the following resources:
- To take an introductory course on the Vendor Portal, see the Vendor Portal course in the Gatekeeper Academy (you must be logged into Gatekeeper to access this course).
- To watch a video walkthrough of the Vendor Portal from a vendor user's perspective, see Using the Vendor Portal.
- To learn more about moving some of your online vendor interactions to the Vendor Portal, see our webinar The ROI of a Vendor Portal.
- To read more about the Vendor Portal and how to configure it, see the knowledge base articles in the Vendor Portal category.
- To read more about getting the most out of the Vendor Portal through advanced features, see the knowledge base articles in the Vendor Portal: Best Practices category.