Sections in this article:
Getting Started with the Vendor Portal
This article outlines how Vendor Users can activate their account, access the Vendor Portal, and complete tasks such as submitting forms and communicating with their customers.
📖 Estimated Read Time: 4 minutes
Pillar: Supplier Engagement
Activating your Vendor Portal account
When your account is created by a Gatekeeper customer, you will receive an invitation email.
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Click Activate Account in the email.
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Set a secure password.
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Bookmark the portal URL for future access.
If you have been asked to self-register, you will receive a unique registration link from your contact. Follow the link and complete the account setup.
Using the Vendor Portal Dashboard
Once logged in, you will land on your Vendor Portal dashboard. This provides a clear view of:
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Forms that require your input or have already been submitted
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Events that are awaiting action
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Message threads you are part of
This dashboard is your central location for keeping track of your outstanding tasks.
Completing and submitting forms
When a customer invites you to complete a form, you’ll receive a notification email.
You can either:
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Click the link in the email, or
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Log in and select Update Submission next to the relevant form
Fill in all required fields — these may include dropdowns, free-text fields, and file uploads.
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Click Save to return to the form later
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Click Submit once complete
Once submitted, the workflow tracker will display which phase the form is currently in.
Messaging with your customer
To send or respond to messages:
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Click Contact Us to start a new message thread
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Click My Messages to view any ongoing conversations
Messages are linked to the relevant vendor or contract records and will also be sent via email to the appropriate contacts.
Accessing forms, files, vendors, and contracts
From the navigation menu, you can view and manage:
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Forms – See all active and completed forms, and search or filter results as needed
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Files – View and download documents uploaded by you or shared by the customer
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Vendors – Access your vendor record in a read-only format, with tabs for related data
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Contracts – View any contract records you’re associated with, including details and events
Managing your user profile
To manage your user details:
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Click your name in the top-right corner
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Select Profile
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Update your name, email address, or password
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Click Save to apply changes
✅ Summary
The Vendor Portal is designed to make collaboration simple, secure, and transparent. As a Vendor User, you’ll be able to:
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Respond to onboarding or compliance forms
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Communicate clearly with your customer
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Track status and progress of submissions
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Manage your own profile and details
If you are unsure about any steps, you can always return to your dashboard or use the Contact Us feature to reach your customer directly.
Tips & Troubleshooting
500 Errors
Did you definitely receive an "invitation email" & use this to activate your account?
If not properly configured, you may have received an email to complete a form/engage in a process before receiving an invitation to the portal.
Double check your emails for a message from Gatekeeper with this option:
Is this form still open for you to provide input?
Once you (or another user from your company) submit a form, it is now with the client to review/update and proceed with their internal tasks - as such you will no longer be able to make updates (unless they send the form back to you for revisions)