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Add a User

This article covers creating new users in Gatekeeper manually via the user interface.

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Creating new users directly in Gatekeeper is recommended when you have a small number of users to add.

Note: Users must be Global Administrators with the Users additional permission to create and edit other users.

Add a User

To create a new user account:

  1. From the navigation menu, expand the Settings option then click Users.
  2. Click Add, then select User.
    add a user
  3. Enter the user's personal details. Mandatory fields are marked with an *asterisk.
  4. Select the user's role and permissions. See User Role and Permission Definitions for full details of granting access for users.
  5. Select the appropriate checkboxes to manage the user's other permissions.
  6. Select the Invite to Gatekeeper checkbox to send the user an invitation email containing a link for them to log in to Gatekeeper.
    1. If required, amend the pre-populated email message.
  7. Click Save to complete the process.

Note: Each user must have a unique email address. If the email entered is already in use, Gatekeeper will display an error and the user cannot be created.

FAQs

The user didn't receive their invitation email. What should I do?

Ask the user to check their spam or junk folder first. If the email isn't there, you can resend the invitation by clicking the 3 dots on their profile and selecting Edit. Then, select the Resend the invitation email checkbox and click Save. If the issue persists, confirm the email address on their profile is correct, and that your organisation's email provider isn't blocking messages from Gatekeeper.

The link in the invitation email has expired. What should I do?

Invitation links expire after 24 hours. You can resend the invitation by clicking the 3 dots on their profile and selecting Edit. Then, select the Resend the invitation email checkbox and click Save.

Alternatively, the user can click Forgot Password? on the log in page to finish setting up their account.

Can I add a user without sending them an invitation straight away?

Yes. When adding a user, leave the Invite to Gatekeeper checkbox unticked before saving. The user's profile will be created, but no invitation email will be sent. When you're ready to invite them, send the invitation by clicking the 3 dots on their profile and selecting Edit. Then, select the Invite to Gatekeeper checkbox and click Save.

To do this for many users at once, it's recommended to perform a bulk update with a CSV file.